Cookie and privacy policy

Introduction

When you visit our website, information about you is collected and used to adjust and improve our contents and make your experience of our website much better. Below we have elaborated on which information is collected, its purpose and which third parties have access to it.

Cookies

Our website uses “cookies”, which are text files stored on your web browser (e.g. Internet Explorer, Firefox, Chrome, Safari, Opera etc.) and which register you as a unique user. Cookies make it easier to use the internet because you do not always have to start all over again. In other words, the website can use a cookie to remember information about your preferences. Cookies cannot contain harmful code such as virus.

If you do not want to receive cookies, you can block all cookies, delete existing cookies from your hard drive or receive a warning before a cookie is stored. Click here to get guidance for how to set this on your browser/smartphone.

Together with third-party suppliers such as Facebook, Twitter, LinkedIn and Google we use first-party cookies (i.a. Google Analytics cookies) to improve the user experience on the site, and third-part cookies (such as the DoubleClick-cookie), which are used to target our marketing (i.a. through re-marketing). Contact us if you want an overall list of our third-party cookies.

Personal data

When do we collect your personal data?

Personal data is all types of information which to some extent can be attributed to you. When you use our website, we collect and process an amount of such data. It happens when you visit our contents, subscribe to our newsletter, fill in a form, use the live chat or otherwise enter your data on our site.

We typically collect and process the following types of data: A unique ID and technical data about your computer, tablet or mobile phone, your IP number, geographic location and which sites you click on (interests). To the extent that you give your explicit consent and enter the information, the following is also processed: Name, telephone number and e-mail. It will typically be in connection with your filling in a form on the site.

What do we use your data for?

We use the data to:

Personalise your experience on the site and make it possible to show you the contents and the product offers you are most interested in.
Improve our site so you get a better experience.
Be able to send you offers for the service ordered by you.
Administer competitions, offers, surveys or other functionalities.
Send periodic e-mails (newsletters) about your order or other products and services.
Follow up on correspondence (live chat, e-mails, telephone inquiries) so that we can deliver the service ordered by you.

How do we protect your information?

Our website is scanned for malware on a daily basis to eliminate security holes and make your visit to our website safe.

We have implemented miscellaneous technical and organisational measures against the accidental or unlawful deletion, publication, loss, impairment of your data, or that it is comes to the knowledge of third parties, is misused or otherwise processed contrary to the legislation.

Your personal data is kept safe and confidentially. We store your personal data on computers with limited access placed in controlled facilities, and our security measures are controlled on an ongoing basis to determine that our user information is handled properly and always with due regard to your rights as a user. Only a limited number of persons with special access rights to these systems have access to the information are under an obligation to keep it confidential. All confidential information that you provide is encrypted by means of SSL (Secure Socket Layer) technology.

For how long do we keep your information?

The information is kept for the time permitted under the legislation, and we delete it when it is no longer necessary. The period depends on the nature of the information and the basis of the storage. It is therefore not possible to state a general timeframe for when information is deleted. Cookies are automatically deleted after a certain number of months (can vary), but they are renewed after each visit.

If you have given your consent that we may contact you by e-mail with newsletters and offers, we process your e-mail address and information until no longer relevant. In practice that means until you inform us that you no longer want to receive e-mails from us. You can always withdraw your consent. You can do so by either using the link at the bottom of our e-mails or by contacting us through the contact information below.

Who do we share your personal data with?

We treat your data confidentially. This means that we do not sell your data to third parties, and data is not disclosed to a third party unless you separately accept this.

We may use supporting services delivered by third parties. That may cover maintenance, analysis, sending of e-mails and handling of payment transactions. They only process data on our behalf and may not use it for their own purposes. We take the necessary measures to ensure that these third-party providers protect your data.

We only use data processors in the EU or in countries that can provide adequate protection of your data.

We have signed data processing agreements with our data processors, so that full confidentiality has been ensured.

Access and complaints

You are entitled to be informed of which personal data we process about you. You may also at any time object to data being used. You can also withdraw your consent that data about you is processed. If the information that is processed about you is wrong, you are entitled to having it rectified or deleted. In this respect you can contact us at info@adhoc-translations.com.

If you want to file a complaint about our processing of your personal data, you also have the option to contact Datatilsynet (The Danish Data Protection Agency).